Your Data & Your Rights

vipph Privacy Policy for Filipino Players

At vipph, we take the privacy of every Filipino player seriously. This page explains exactly what personal information we collect, why we collect it, how we use it, and what rights you have over your own data.

Last updated: 2025. Applies to all players accessing vipph from the Philippines.

Secure Data Handling Mobile-First Platform Your Data, Your Rights PHP Payments Protected No Third-Party Ad Tracking Philippines-Based Players Encrypted Account Info Secure Data Handling Mobile-First Platform Your Data, Your Rights PHP Payments Protected No Third-Party Ad Tracking Philippines-Based Players Encrypted Account Info

What We Collect & Why

What Information Does vipph Collect From You?

When you register for an account on vipph, we collect basic personal information including your full name, date of birth, email address, and a contact number so we can verify your identity and keep your account secure. We also collect your preferred payment details — such as your GCash number, Maya wallet, or Philippine bank account information — solely for the purpose of processing deposits and withdrawals in Philippine pesos (PHP). During your sessions on the platform, we automatically gather technical data such as your IP address, device type, browser version, and session timestamps to help us detect unusual activity and protect your account from unauthorised access. If you contact our support team, we may retain records of that correspondence to improve our service and resolve any follow-up issues more efficiently. We do not collect sensitive personal information such as government ID numbers unless you are required to complete identity verification as part of our responsible gaming or anti-money laundering obligations under Philippine law. All information collected is limited to what is genuinely necessary for the operation of the platform and the protection of our players.

Account Registration Data

  • Full name and date of birth
  • Email address and mobile number
  • Username and encrypted password
  • Country of residence (Philippines)

Payment & Transaction Data

  • GCash or Maya wallet reference
  • Bank account details for withdrawals
  • Deposit and withdrawal history
  • Transaction timestamps and amounts in PHP

Technical & Device Data

  • IP address and approximate location
  • Device type, OS, and browser version
  • Session duration and login timestamps
  • Pages visited and features used

Support & Communication Data

  • Messages sent to our support team
  • Feedback and dispute records
  • Notification preferences
  • Account activity logs for issue resolution

How Your Data Is Used

How Does vipph Use Your Personal Information?

The personal information you provide to vipph is used exclusively to operate, maintain, and improve the platform for Filipino players. Your account data is used to authenticate your identity each time you log in, to process your financial transactions securely, and to ensure that only you can access your account and funds. We use technical data to monitor platform performance, identify and fix bugs, and protect the integrity of our games — including detecting any attempts to use automated tools or exploit vulnerabilities. Where required by Philippine law or by our licensing obligations, we may use your information to conduct identity verification, age checks, or anti-money laundering reviews, and we will always handle such data with the highest level of care and confidentiality. We do not sell, rent, or trade your personal information to any third party for marketing or commercial purposes, and we do not use your data to serve you targeted advertisements from external networks. If we ever need to share your information with a third party — for example, a payment processor or a regulatory authority — we will only do so to the minimum extent necessary and in strict compliance with applicable Philippine data privacy law.

Account Security

Keeping your login, funds, and game history safe from unauthorised access at all times.

Payment Processing

Facilitating fast, accurate deposits and withdrawals in PHP through trusted local channels.

Platform Improvement

Using anonymised usage data to improve game performance, mobile experience, and support quality.

Your Rights Under Philippine Law

What Rights Do You Have Over Your Personal Data?

Under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), every Filipino player on vipph has clear and enforceable rights over their personal information. You have the right to know what data we hold about you, to access a copy of that data upon request, and to correct any inaccurate or outdated information in your account profile. You also have the right to object to the processing of your personal data in certain circumstances, and to request that we delete your data when it is no longer necessary for the purposes for which it was collected — subject to any legal retention obligations we may have under Philippine gaming or financial regulations. If you believe that your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, please contact us using the email address provided in the footer of this page, and we will respond to your request within a reasonable timeframe in accordance with applicable law. We are committed to making this process as straightforward as possible for all players based in the Philippines.

Yes. Under the Philippine Data Privacy Act, you have the right to access the personal information that vipph holds about you. You can submit a data access request by contacting us at the email address listed in the footer of this page. We will verify your identity before releasing any information to ensure that your data is only shared with you. Once your request is confirmed, we will provide you with a summary of the data we hold within a reasonable period. There is no fee for a standard data access request, and we aim to respond promptly to all such enquiries from Filipino players.

You may request the deletion of your personal data by contacting us through the support email shown in the footer. Please note that we may be required to retain certain records — such as transaction history and identity verification documents — for a defined period under Philippine anti-money laundering and gaming regulations, even after your account is closed. Where deletion is not possible due to a legal obligation, we will inform you of the specific reason and the expected retention period. Once any mandatory retention period has passed, your data will be securely deleted or anonymised. We take data minimisation seriously and will not retain your information for longer than is strictly necessary.

vipph does not sell or rent your personal data to any third party. We may share limited information with trusted payment processors — such as GCash or Maya — solely to complete your financial transactions, and with regulatory or law enforcement authorities if required by Philippine law. Any third-party service providers we work with are contractually obligated to handle your data securely and only for the specific purpose for which it was shared. We do not share your data with advertisers, data brokers, or any external marketing platforms. If you have concerns about how your data is shared, you are welcome to contact us for more details.

Questions About How We Handle Your Data?

If you have any questions about this Privacy Policy or want to exercise your data rights as a Filipino player, check our FAQ page for quick answers or get in touch with our support team directly.

Visit the FAQ Create an Account